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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lynette Coutinho

Lynette Coutinho

February 13, 2025

5  out of  5
rating by Lynette Coutinho
"My recent experience with Cheyann was excellent. Was patient, provided all my options and answered all questions to assist me in making best decision for my situation. Always have a wonderful experience when interacting with staff and they respond to inquiries within a timely manner."
We responded:
"Thank you, Lynette, for sharing your experience! I'm happy to know that Cheyann was able to assist you with patience and clarity. It's great to hear that our team consistently provides you with a positive experience. If you have any more questions or need further assistance, feel free to reach out anytime."
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Zoom Drain HTX

February 12, 2025

5  out of  5
rating by Zoom Drain HTX
"Ashlee is always so quick to respond to my requests! Thank you!"
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Charlena Cooper

February 11, 2025

5  out of  5
rating by Charlena Cooper
"Valeria was amazing and helpful"
We responded:
"Thank you, Charlena! I'm glad to hear that Valeria was able to assist you so effectively. We appreciate your feedback and are always here to help with any of your insurance needs. Feel free to reach out anytime!"
Profile photo of Vonnie Ballensky

Vonnie Ballensky

February 11, 2025

5  out of  5
rating by Vonnie Ballensky
"I reached out to State Farm to compare rates on homeowners and auto insurance. Derron answered all my questions and made helpful suggestions in regards to my personal insurance needs. There was no pressure and after a second call and round of questions from me, we were able to determine what worked best for me. Very happy with the service and attention to detail I received from Derron."
We responded:
"Thank you, Vonnie, for sharing your experience! I'm glad Derron was able to assist you with your insurance needs and provide helpful suggestions. It's wonderful to know that you felt no pressure and received the attention to detail you were looking for. If you have any more questions or need further assistance, feel free to reach out anytime."
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Bryan & Sarah Pederson

February 7, 2025

5  out of  5
rating by Bryan & Sarah Pederson
"By far, the best experience I have had, in the 25+ years I have dealt with Home/Auto insurance. Derron was very responsive (even answering my inquiry on a weekend!). This team knows what customer service is all about, they don’t oversell, and are incredibly responsive. We were able to basically cut our insurance policy costs in half by switching to State Farm."
We responded:
"Thank you, Bryan & Sarah, for sharing your experience! I'm delighted to know that Derron and our team were able to assist you effectively and provide the level of service you deserve. It's fantastic to hear that we could help you reduce your insurance costs significantly. If you have any questions or need further assistance, feel free to reach out anytime."
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Tina Gibson

February 6, 2025

5  out of  5
rating by Tina Gibson
"I can't even begin to express how happy I am with Caley Baillio's team! I transferred from a different State Farm office after years of bad service, resulting in the canceling of one of my policies. Lauren, at Caley's office came highly recommended from my neighborhood FB group. Communication and the ability to have access to my insurance agents is paramount. Lauren and Ashlee are who I usually speak with. IDK what secret sauce Caley has, but this team has it down to a science. I have gotten more information and responses from Caley's team in the last year, than I did the entire 15 years I was with my previous SF agent. When I call, I get a knowledgeable staff member that always helps with my questions. (Not have to leave multiple messages hoping someone will call back in a week or 2. Which was what I was used to with my other agent) When I email, I always get a same day response. I get reminders for new policies changes, once a year reviews, IN PERSON! I recently had my first review. I was warmly welcomed with a great cup of coffee when I came in. I can't say enough how good it makes me feel, knowing that my needs are literally a phone call or email away. I know that if anything ever happens and I need to file a claim, this amazing team will be there from start to finish. I wish I would have found this team years ago. Now all they need is an Office Goat and they would be perfect!!"
We responded:
"Thank you so much, Tina, for sharing your experience with our team! I'm truly glad to hear that Lauren, Ashlee, and the rest of the team have been able to provide the support and communication you were looking for. It's wonderful to know that the transition to our office has been positive and that you feel well taken care of. We strive to be accessible and responsive, and it's rewarding to know that our efforts are making a difference for you. If you ever have more questions or need assistance, don't hesitate to reach out. And who knows, maybe an Office Goat could be in our future plans!"
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Timothy Hora

January 31, 2025

5  out of  5
rating by Timothy Hora
"Angie was able to help get done what was needed efficiently and was very pleasant to speak with. She could not have done better! Very thankful!"
We responded:
"Thank you, Timothy! I'm glad to hear that Angie was able to assist you efficiently and made the process enjoyable. We're grateful for your feedback and are here to help with any future needs!"
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Misty Romer

January 30, 2025

5  out of  5
rating by Misty Romer
"I have had the pleasure of working with Ashlee Hardeman. She handles all of our COI's for our business. She is very responsive, patient and efficient. Thank you for all your hard work throughout the year!"
We responded:
"Thank you, Misty, for sharing your experience! I'm happy to hear that Ashlee has been responsive, patient, and efficient. We truly appreciate your kind words and are grateful for your continued trust in us. "
Profile photo of Michelle Stuerke

Michelle Stuerke

January 29, 2025

5  out of  5
rating by Michelle Stuerke
"Very helpful. I have really been very happy with this office and Ashlee has been very helpful most recently!"
We responded:
"Thank you, Michelle, for sharing your positive experience! I'm glad to know that our office has been helpful to you, and it's wonderful to hear that Ashlee has been able to assist you recently. We're here for any future needs or questions you may have."
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Janette Sanchez

January 27, 2025

5  out of  5
rating by Janette Sanchez
"I would like to recognize Valeria and Cheyenne for their great customer service. I added an additional vehicle to my auto policy and they made it happen quickly and hassle free. Their promptness and communication was excellent! Thank you, girls! Very satisfied customer, Jeanette Sanchez"
We responded:
"Thank you so much, Jeanette, for sharing your experience! I'm glad to hear that Valeria and Cheyenne provided you with excellent service. Their dedication to prompt and clear communication truly makes a difference. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
Profile photo of Desmond Wood

Desmond Wood

January 25, 2025

5  out of  5
rating by Desmond Wood
"After totalling my car, and expecting a huge headache, especially being 1000 miles from home. I was pleasantly surprised with how easy the interaction went. Angela Mcgullion was extremely helpful. She explained the whole process, and stayed with me the thru the whole thing. Never once felt like I was rushed or that I was a inconvenience. State farm could use more people like here."
We responded:
"Thank you, Desmond, for sharing your experience! I'm happy to know that Angela was able to assist you so effectively during such a challenging time. It's wonderful to hear that you felt supported and never rushed. We truly value having team members like Angela who go above and beyond. If you have any more questions or need further assistance, please don't hesitate to reach out. Safe travels!"
Profile photo of Edyne Thomas

Edyne Thomas

January 24, 2025

5  out of  5
rating by Edyne Thomas
"“I want to commend Cheyenne and Angie for their excellent customer service. They were both incredibly helpful in answering my questions and made sure to return my calls promptly. Their professionalism and dedication to helping customers really stand out. Thank you for such a positive experience!”"
We responded:
"Thank you, Edyne, for your wonderful feedback! I'm so happy to hear that Cheyenne and Angie provided you with excellent customer service. Their dedication to promptly answering your questions and returning calls is truly commendable. We're grateful to have them on our team. If you have any more questions or need assistance in the future, please don't hesitate to reach out!"
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Christina Jozwiak

January 22, 2025

5  out of  5
rating by Christina Jozwiak
"Caley's team is very efficient, knowledgeable, and easy to work with. They take care of our small business year after year. Ashlee is quick to respond to her emails and take care of all my needs in a timely fashion."
We responded:
"Thank you, Christina, for your wonderful feedback! I'm so happy to hear that our team has been able to efficiently support your small business over the years. Ashlee's dedication to responding promptly and addressing your needs is truly appreciated. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Angela Baron

Angela Baron

January 21, 2025

5  out of  5
rating by Angela Baron
"thanks to cheyann for helping me with my car insurance today!!! she’s very helpful!!!"
We responded:
"Angela, thank you so much for your feedback! I'm delighted to know that Cheyann was able to assist you with your car insurance. She's indeed a valuable part of our team. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Profile photo of Michael Christian

Michael Christian

January 16, 2025

5  out of  5
rating by Michael Christian
"Such a pleasant office, efficiently handled our recent changes to our policy. Always available to help and advise. Thank you Cheyann for your excellent service!"
We responded:
"Thank you, Michael, for your wonderful feedback! I'm delighted to know that our office provided a pleasant experience and efficiently managed your policy changes. Cheyann is indeed a valuable part of our team, and I'm glad her excellent service made a difference. If you need any further assistance or advice, feel free to reach out to us anytime. We're here to help!"
Profile photo of Matthew Hennessey, DVM

Matthew Hennessey, DVM

January 16, 2025

5  out of  5
rating by Matthew Hennessey, DVM
"Ashlee is always very helpful, and answers any questions I have."
We responded:
"Thank you, Matthew, for your wonderful review! I'm happy to know that Ashlee has been so helpful and responsive to your questions. We're grateful to have her on our team, and it's fantastic to see her dedication recognized. If you ever need further assistance, feel free to reach out to our office."
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Jt Williams

January 10, 2025

5  out of  5
rating by Jt Williams
"I love these folks. They always take care of me."
We responded:
"Thank you, Jt, for your wonderful feedback! We're so happy to know that you feel well taken care of by our team. If you ever need anything or have questions, don't hesitate to reach out. We're here to help!"
Profile photo of Abraham Martinez

Abraham Martinez

January 9, 2025

5  out of  5
rating by Abraham Martinez
"Great service always! Cheyann was really helpful answered all my questions and took all time needed to find the coverage that was best for me. Best insurance agency I dealt with!"
We responded:
"Thank you, Abraham, for your wonderful feedback! I'm so happy to hear that Cheyann was able to assist you and provide the coverage that suits your needs. We truly appreciate your kind words and are grateful to be your chosen insurance agency. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
Profile photo of Ashley Rodgers

Ashley Rodgers

January 8, 2025

5  out of  5
rating by Ashley Rodgers
"Ashlee is so awesome and helpful. Any time I need to look at my account, have questions, need a quote, she is the girl! Thank you so much for always helping. Such great people!"
We responded:
"Thank you, Ashley, for your wonderful review! I'm so happy to hear that Ashlee has been such a great help with your account and any questions you have. Our team is dedicated to providing excellent service, and it's fantastic to know Ashlee is making a positive impact. If you ever need further assistance or have more questions, feel free to reach out. We're here to help!"
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Bradley Blackwell

January 8, 2025

5  out of  5
rating by Bradley Blackwell
"Both myself and Mr parish agree. Angie is great. Everyone is always helpful. Caley has Been my agent for ever. I am not going anywhere."
We responded:
"Thank you, Bradley, for your wonderful feedback! I'm so happy to know that you find Angie and the rest of the team helpful. It's fantastic to have had the opportunity to be your agent for so long. We're here for you whenever you need us!"
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Eugene Atherton

January 6, 2025

5  out of  5
rating by Eugene Atherton
"Angie, Thank you some much for all your assistance in my claim . Its was very easy and the repairs were quick and I’m very satisfied."
We responded:
"Thank you, Eugene, for sharing your positive experience! I'm delighted to know that the claim process went smoothly and that you're satisfied with the quick repairs. Angie and our team are always here to help, so feel free to reach out for any future needs or questions."
Profile photo of Amy Albert

Amy Albert

December 31, 2024

5  out of  5
rating by Amy Albert
"We couldn’t be happier with the outstanding service from Angie Mcgullion at the Caley Baillio State Farm Group! Angie is both friendly and knowledgeable, always taking the time to help us understand our coverage and options. We have our home insurance, personal auto, and commercial auto policies with them, and they’ve been fantastic every step of the way. When we’ve had claims, Angie and their team walked us through the process with care and professionalism, making a stressful time much easier. Having teenage drivers can be nerve-wracking, but Angie has been a huge help, offering guidance to ensure we’re properly covered. They even came to a meeting with our employees to share valuable tips for safe driving and what to do in case of an accident, such a thoughtful and practical gesture! Angie is incredibly personable and goes above and beyond for her clients. I highly recommend the Caley Baillio State Farm Group for all your insurance needs!"
We responded:
"Thank you, Amy, for sharing your wonderful experience with Angie! I'm glad to hear that she has been both friendly and knowledgeable, helping you understand your coverage and options. It's great to know that our team has been there for you through claims and provided valuable guidance, especially with teenage drivers. We appreciate your recommendation and are here to assist with any other insurance needs or questions you may have!"
Profile photo of Caiden Soults

Caiden Soults

December 31, 2024

5  out of  5
rating by Caiden Soults
"Shout out to Angela at the Caley Bailio State Farm Agency for helping me navigate the ins and outs of a recent claim, couldn't have done it without you"
We responded:
"Thank you, Caiden, for your positive feedback! We're happy Angela was able to assist you with your claim. Our team is always here to help with any questions or needs you may have in the future."
Profile photo of Rachel Murray

Rachel Murray

December 24, 2024

5  out of  5
rating by Rachel Murray
"We had such a fun time taking pictures with Santa this year! Thank you Angie, for telling us about it and to everyone who helped organize such a great event for your customers. The staging was beautiful!"
We responded:
"Thank you, Rachel! I'm glad you enjoyed the event and the beautiful staging. Angie and the team were excited to share this festive experience with everyone. We appreciate your feedback and look forward to more fun events in the future! If you have any questions or need assistance, feel free to reach out."
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Jorge Zuniga

December 23, 2024

5  out of  5
rating by Jorge Zuniga
"Angie has been very helpful throughout my claim process. She has guided me every step, has been very attentive, and quick to process my claim."
We responded:
"Thank you, Jorge, for sharing your experience! I'm happy to know that Angie was able to assist you effectively during your claim process. Her attentiveness and efficiency are truly valued. If you have any more questions or need further assistance, feel free to reach out."