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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Coach Frannie

September 6, 2023

1  out of  5 rating by Coach Frannie
"I have been with State Farm for twenty-three years and I have been with this particular office since my move to Texas which was seven or eight years ago. Up until the last four months I received good service from the agents employed at this office. However, the last three to four months have been absolutely horrible. Ashlee should not work in customer service. She’s rude, unprofessional and likes to argue instead of correcting issues. I recently purchased a new vehicle and she has made the process of dropping my old vehicle a nightmare. I purchased my new vehicle on July 14th and asked Ashlee to drop my old vehicle. The old vehicle was not placed in process to be dropped until July 27th and the vehicle is still on my policy today (September 6, 2023). Ashlee added my new car to my policy as an add on instead of adding it as a replacement. This has caused billing issues. Ashlee has charged my card when I’ve asked her not too on multiple occasions. Then yesterday and today I was charged twice for my auto insurance TWICE. I asked a different agent (Marissa) from this office to email me my insurance cards yesterday but she did not even though she said she would. I requested that my account be transferred to a different office. I cannot deal with a rude and incompetent agent that wants to sale me life insurance every time I communicate with her about my auto insurance that needs fixing. Why would I want to have Ashlee open a life insurance policy for me when she can’t even handle auto insurance correctly?? If this office would like to go back to being a good office they should not employ people who are unprofessional, rude, incompetent and that lacks people skills. I hope they get it together! Ashlee should take classes on customer service."

Amanda Franek

August 3, 2023

5  out of  5 rating by Amanda Franek
"Marissa has been a rockstar! I inquired about insurance for my soon to be 16 year old and she has has gone above and beyond to help me and set up coverage. She was patient, so sweet and fast! Thank you for the awesome customer service"

Andrew Gilbert

August 2, 2023

5  out of  5 rating by Andrew Gilbert
"My name is Andrew Gilbert State Farm is amazing and the customer service representatives r so very helpful all the time. It’s nice that I’m this world there’s niceness still thank u Ashlee for always understanding"

Aaron juarez

July 15, 2023

5  out of  5 rating by Aaron juarez
"Thanks to Kyle for helping me out to get the best insurance for my car, he's very helpful, knowledgable, he always goes beyond to make sure I'm satisfied with the service provided and i really appreciate that."


June 26, 2023

5  out of  5 rating by B H
"I had the pleasure of speaking with Carolina Townsel. I initially inquired about auto insurance but after our conversation I was convinced to bundle my home and auto insurance. Her customer service skills were unmatched. Thank you Carolina for the excellence service!"

matthew dotson

June 20, 2023

5  out of  5 rating by matthew dotson
"David Luna called me today and was super awesome and set me up on a promotion where I will save money and he was super friendly and awesome to talk with we have been a customer of state farm for awhile now I think like 2 years idk anyways always great service and I'm personally glad that David is on the team there love doing business with yall and keep up the awesome service david"

Brandon & Ronika Moore

June 15, 2023

5  out of  5 rating by Brandon & Ronika Moore
"Ashlee Hardeman was great, she answered all my questions. And helped me change something on my policy. Great energy, great place. Give them a call.😊"

Daisy Juarez

June 14, 2023

5  out of  5 rating by Daisy Juarez
"Marissa has always been very helpful, every state farm should have workers like her who are willing to help customers in every possible way"

Lynette Coutinho

June 13, 2023

5  out of  5 rating by Lynette Coutinho
"We switched to State Farm a couple years ago and Marissa has been phenomenal! She has resolved any issues we have had, provided updates and responds to calls/emails quickly. Couldn’t ask for better service!"

Berry Neely

June 8, 2023

5  out of  5 rating by Berry Neely
"Absolutely the best agency I have worked with. For example, I was having some issues getting NFIP to process a renewal payment, an issue with the site I believe. Emailed Ashlee and she had it resolved and processed inside 5 minutes."

Elisabeth Held

June 8, 2023

5  out of  5 rating by Elisabeth Held
"Derron was very thorough and took time to help us get the best possible coverage. We truly appreciated his time and assistance!"


June 6, 2023

5  out of  5 rating by Vic
"Called and talked to Ashlee about making some changes to my policy. She was very friendly and helpful in getting my changes taken care of. Communication was great as she followed up the next with a phone call and via email. Very satisfied with my experience and insurance."

Rose Hernandez

June 6, 2023

5  out of  5 rating by Rose Hernandez
"Great customer service!!"

Ashton Anderson

June 4, 2023

5  out of  5 rating by Ashton Anderson
"Marissa pleick is my agent and she is THE most helpful insurance agent I’ve ever had. Her customer service is impeccable as well as her problem solving. She always helps me whenever something comes up in a very timely manner and genuinely cares about her customers. Thank you State Farm and Marissa for making me feel like family !"

Carlos Ortiz

May 26, 2023

5  out of  5 rating by Carlos Ortiz
"Great customer service from Ashley she was very attentive answered all my questions and made me feel very like a valued customer."
Profile photo of Paul Cipolla

Paul Cipolla

May 25, 2023

5  out of  5 rating by Paul Cipolla
"needed insurance quickly the office made it happen in less than 10 minutes it was a good experience."

lori garcia

May 24, 2023

5  out of  5 rating by lori garcia
"I have been working with Carolina over the past few days to get home and auto quotes after a big increase in premiums at my prior insurer. She saved us money and increased our coverage! It really helps that State Farm has programs in place for safe drivers and young drivers. We are more than satisfied!"

Lindsay Barr

May 15, 2023

5  out of  5 rating by Lindsay Barr
"I have been with State Farm as long as I can remember! The staff are always so lovely and friendly. Ren helped me today when I had questions about my new rental while my car is being fixed after we hit a deer. She was great and even spoke with me about things that weren't car related. It was like speaking with an old friend! She was very helpful and I definitely enjoyed our call."

D. Bayles

May 6, 2023

5  out of  5 rating by D. Bayles
"After talking to a friend about some recent bad experiences and significant rate increases with Allstate, I was referred to this agency. Derron and I reviewed my current insurance and looked at multiple different options for my home and two vehicles. He was very responsive, patient, informative and helpful. Derron helped me get exceptionally better coverage at less cost than I was paying Allstate. This included the addition of an umbrella policy that I didn't have with Allstate. Thanks to Caley and Derron for all your help!"

The Food Czar

May 5, 2023

5  out of  5 rating by The Food Czar
"Ashlee was really helpful today in getting me caught up on my payments. Caley Baillio's agency is fantastic!"

Amber Haygood

May 4, 2023

5  out of  5 rating by Amber Haygood
"Absolutely love this team. They taken care of my car insurance needs twice. They are understanding and compassionate. Highly recommended."

Ms Kee

May 4, 2023

5  out of  5 rating by Ms Kee
"I'm extremely satisfied with my new car insurance. Sales Rep. David Luna was great! He has excellent customer service! He was professional, efficient, and transparent about my new car insurance policy. I will recommend everyone to go through him for their insurance needs."

Jack Byrd

May 1, 2023

5  out of  5 rating by Jack Byrd
"Just wanted to thank Ashlee for all her knowledge and help on my policy change she was very helpful and answered my questions professionally. Great experience."

Armando Rosales

April 27, 2023

5  out of  5 rating by Armando Rosales
"(Translated by Google) My experience with State Farm is wonderful, I have been with dllos since 2021, and I have not had any problems; They always extend their help when I need them. Especially Carolina, I recommend the customer service that Ella gives. Thanks for everything! Arming (Original) Mi experiencia con State Farm es maravilloso, estoy con dllos desde 2021, y no he tenido ningun problema; Ellos siempre extienden su ayuda cuando los necesito. Especialmente Carolina, les recomiendo el servicio al cliente que Ella da. Gracias por Todo! Armando"

Sandra Martin

April 21, 2023

5  out of  5 rating by Sandra Martin
"Thank You David. Your customer service was outstanding. You went far and way beyond getting the best quotes and insurance for me. I do appreciate it and you save me a bundle by doing so. Hope yu have a wonderful and blessed weekend and thank you once again."