State Farm® Insurance Agent Caley Baillio

"I have been with State Farm for twenty-three years and I have been with this particular office since my move to Texas which was seven or eight years ago. Up until the last four months I received good service from the agents employed at this office. However, the last three to four months have been absolutely horrible. Ashlee should not work in customer service. She’s rude, unprofessional and likes to argue instead of correcting issues. I recently purchased a new vehicle and she has made the process of dropping my old vehicle a nightmare. I purchased my new vehicle on July 14th and asked Ashlee to drop my old vehicle. The old vehicle was not placed in process to be dropped until July 27th and the vehicle is still on my policy today (September 6, 2023). Ashlee added my new car to my policy as an add on instead of adding it as a replacement. This has caused billing issues. Ashlee has charged my card when I’ve asked her not too on multiple occasions. Then yesterday and today I was charged twice for my auto insurance TWICE. I asked a different agent (Marissa) from this office to email me my insurance cards yesterday but she did not even though she said she would. I requested that my account be transferred to a different office. I cannot deal with a rude and incompetent agent that wants to sale me life insurance every time I communicate with her about my auto insurance that needs fixing. Why would I want to have Ashlee open a life insurance policy for me when she can’t even handle auto insurance correctly?? If this office would like to go back to being a good office they should not employ people who are unprofessional, rude, incompetent and that lacks people skills. I hope they get it together! Ashlee should take classes on customer service."

"I had the pleasure of speaking with Carolina Townsel. I initially inquired about auto insurance but after our conversation I was convinced to bundle my home and auto insurance. Her customer service skills were unmatched. Thank you Carolina for the excellence service!"

"David Luna called me today and was super awesome and set me up on a promotion where I will save money and he was super friendly and awesome to talk with we have been a customer of state farm for awhile now I think like 2 years idk anyways always great service and I'm personally glad that David is on the team there love doing business with yall and keep up the awesome service david"

"Called and talked to Ashlee about making some changes to my policy. She was very friendly and helpful in getting my changes taken care of. Communication was great as she followed up the next with a phone call and via email. Very satisfied with my experience and insurance."

"Marissa pleick is my agent and she is THE most helpful insurance agent I’ve ever had. Her customer service is impeccable as well as her problem solving. She always helps me whenever something comes up in a very timely manner and genuinely cares about her customers. Thank you State Farm and Marissa for making me feel like family !"

"I have been working with Carolina over the past few days to get home and auto quotes after a big increase in premiums at my prior insurer. She saved us money and increased our coverage! It really helps that State Farm has programs in place for safe drivers and young drivers. We are more than satisfied!"

"I have been with State Farm as long as I can remember! The staff are always so lovely and friendly. Ren helped me today when I had questions about my new rental while my car is being fixed after we hit a deer. She was great and even spoke with me about things that weren't car related. It was like speaking with an old friend! She was very helpful and I definitely enjoyed our call."

"After talking to a friend about some recent bad experiences and significant rate increases with Allstate, I was referred to this agency. Derron and I reviewed my current insurance and looked at multiple different options for my home and two vehicles. He was very responsive, patient, informative and helpful. Derron helped me get exceptionally better coverage at less cost than I was paying Allstate. This included the addition of an umbrella policy that I didn't have with Allstate. Thanks to Caley and Derron for all your help!"

"I'm extremely satisfied with my new car insurance. Sales Rep. David Luna was great! He has excellent customer service! He was professional, efficient, and transparent about my new car insurance policy. I will recommend everyone to go through him for their insurance needs."

"(Translated by Google) My experience with State Farm is wonderful, I have been with dllos since 2021, and I have not had any problems; They always extend their help when I need them. Especially Carolina, I recommend the customer service that Ella gives. Thanks for everything! Arming (Original) Mi experiencia con State Farm es maravilloso, estoy con dllos desde 2021, y no he tenido ningun problema; Ellos siempre extienden su ayuda cuando los necesito. Especialmente Carolina, les recomiendo el servicio al cliente que Ella da. Gracias por Todo! Armando"