Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cheryl Littlefield

Cheryl Littlefield

May 14, 2026

5  out of  5
rating by Cheryl Littlefield
"Karen did a good job getting me the information I needed for my auto insurance libality insurance cards."
Profile photo of Lawrence Weber

Lawrence Weber

May 13, 2026

5  out of  5
rating by Lawrence Weber
"Ashlee was very helpful today, updating my auto insurance."
We responded:
"Thank you for your feedback, Lawrence! I'm glad to hear that Ashlee was able to assist you with updating your insurance. We appreciate your trust in our office. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Ruben Bazan

Ruben Bazan

May 12, 2026

5  out of  5
rating by Ruben Bazan
"Great staff always doing everything they can to solve your issues"
We responded:
"Thank you, Ruben! I'm happy to hear that our staff is meeting your needs and working hard to resolve any issues. We appreciate your feedback and are here whenever you need us!"
Profile photo of Dorothy Trivitt

Dorothy Trivitt

May 11, 2026

5  out of  5
rating by Dorothy Trivitt
"My husband and I are new to State Farm and we’ve had a great experience from start to finish. They’ve got our homeowners our motorcycle RV RV and our car and Karen not only has she sent cards to me welcoming Us to the State Farm family, but she was also very accommodating when we were setting up the on boarding call. We’ve had a lot of insurance companies in the past and we feel very honored that this State Farm office all of the employees especially karen have been so accommodating and so friendly."
We responded:
"Thank you, Dorothy, for sharing your wonderful experience! I'm so happy to hear that Karen and the team have made you feel welcome and supported. It's great to know that you and your husband feel honored to be part of our State Farm family. If you ever need anything or have questions, we're here to help!"
Profile photo of Hunter Watson

Hunter Watson

May 11, 2026

5  out of  5
rating by Hunter Watson
"I submitted a request to make a change to my renters insurance policy, and Gabriela was quick to respond to address my concerns. On top of her amazing support, she checked in on a few other account items to confirm everything was still good to go before hanging up. Job well done! Give her a call you wont regret it! :)"
We responded:
"Thank you, Hunter! I'm happy to hear that Gabriela provided you with such excellent support and took the time to ensure everything was in order with your account. We appreciate your kind words and recommendation. If you need anything else, feel free to reach out!"
Profile photo of Tye McGullion

Tye McGullion

May 8, 2026

5  out of  5
rating by Tye McGullion
"This office is great! I just recently got my first life insurance policy and the service was fantastic. Thank you for educating and guiding me to get the protection I needed!"
We responded:
"Thank you, Tye! I'm happy to hear that you had a fantastic experience with your first insurance policy. Our team is dedicated to providing the guidance and education you need to feel protected. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Profile photo of Zakaria Serrah

Zakaria Serrah

April 27, 2026

5  out of  5
rating by Zakaria Serrah
"She’s very responsive, very professional."
We responded:
"Thank you, Zakaria! I'm glad to hear you found our service responsive and professional. Your feedback is greatly appreciated. Let us know if there's anything else we can assist you with!"
Profile photo of Willie Turner

Willie Turner

April 16, 2026

5  out of  5
rating by Willie Turner
"Ashlee was awesome and helped me save money when I switched my insurance. Thank you for your help!"
We responded:
"Thank you, Willie! I'm glad to hear Ashlee was able to assist you and help you save money with your insurance switch. We appreciate your feedback and are always here to help with any future needs. Thanks for choosing us!"
Profile photo of Heather Powell

Heather Powell

April 10, 2026

5  out of  5
rating by Heather Powell
"I just recently sold my home and moved into a rental home and Ashlee was wonderful in helping me getting the home policy canceled and establishing my renters insurance. They are so helpful and friendly at Caley Baillio's State Farm Insurance located in Tomball."
We responded:
"Thank you, Heather! I'm happy to hear that Ashlee was able to assist you with transitioning your policies smoothly. Our team takes pride in being helpful and friendly. If you need anything else, feel free to reach out!"
Profile photo of juan carlos morgado

juan carlos morgado

April 9, 2026

5  out of  5
rating by juan carlos morgado
"Ashlee, was the person who spoke with me and, she is very nice and friendly."
We responded:
"Thank you for your review, Juan Carlos! I'm happy to hear that Ashlee made a positive impression with her friendly service. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
Profile photo of Jeff Wheeler

Jeff Wheeler

April 7, 2026

5  out of  5
rating by Jeff Wheeler
"Excellent customer service.."
We responded:
"Thank you, Jeff! I'm happy to hear you had an excellent experience with our customer service. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
Profile photo of Joao Alves

Joao Alves

March 5, 2026

5  out of  5
rating by Joao Alves
"Excellent support!"
We responded:
"Thank you, Joao! I'm glad you had a positive experience with our support. We’re always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Tara Michon Truong

Tara Michon Truong

February 22, 2026

5  out of  5
rating by Tara Michon Truong
"Long overdue rave review for Caley Baillio State Farm, and her staff. They are always helpful. Each time when I feared calling thinking the worst the call with them ends with me at ease and problems solved. Thank you!"
We responded:
"Thank you, Tara, for your wonderful review! I'm so happy to know that our team has been able to provide you with the support and peace of mind you deserve. We're committed to making every interaction as helpful and reassuring as possible. If there's anything else you need, just let us know!"
Profile photo of Ron Peplau

Ron Peplau

February 17, 2026

5  out of  5
rating by Ron Peplau
"I would highly recommend this State Farm Insurance agent. My account manager is Lauren Abbott, who before signing up, explained all the details to me and was very transparent. This is a local agent (Tomball area) with a great team in the office. Response to questions is quick and explicit. I would especially like to recognize one Gabriela Lee from the office staff who answers any questions I have quickly and concisely. I always deal locally when I can because the service is much better."
We responded:
"Thank you, Ron, for your wonderful feedback! I'm delighted to hear that Lauren and Gabriela have been so helpful and transparent with your insurance needs. Our team is committed to providing quick and clear responses, and it's great to know you appreciate our local service. If you ever have more questions or need assistance, feel free to reach out!"
Profile photo of The UPS Store 3449

The UPS Store 3449

February 11, 2026

5  out of  5
rating by The UPS Store 3449
"I had the pleasure of dealing with Gabby today at Caley Baillio State Farm Agency. She was professional, knowledgeable and offered great customer service. I had multiple auto insurance transactions which were done swiftly and accurately. I highly recommend Caley Baillio State Farm Agency and definately request Gabby."
We responded:
"Thank you for your wonderful feedback! I'm glad to hear that our office provided you with professional and knowledgeable service during your visit. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out anytime!"
Profile photo of Amanda Mury

Amanda Mury

February 10, 2026

5  out of  5
rating by Amanda Mury
"First, I only have positive things to say about my past experiences with Cailey Baillio State Farm Tomball. Secondly, true to their reputation, Ashlee Hardeman has gone above and beyond to provide reliable and knowledgeable support. I contacted her a month ago regarding a new vehicle purchase I planned to make. She has always responded to my emails immediately. I made it very clear I could only communicate via email... there was another rep (unnamed) who insisted on calling even though I stated I must have email communication. Anyway, Ashlee is patient, knowledgeable and very helpful. 5 stars. Another great story, To be frank, I was hitting a brick wall with the 1-800 number regarding a claim I had. I contacted Caley’s office directly in desperation. Angie picked up my claim and ran with it! She is a breath of fresh air. She has stayed in constant contact with me to ensure that I am on a path to repair. Additionally, she has been handling the communications with the 1-800 number for me!! Caley also stepped in on the communications at one point. What a life saver. Long story short, my car is at the shop right now and I pick it up next week. I don’t know that I would have any hair left if Angie had not stepped in. I give all the thumbs up possible to Caley Baillo’s office. Thank you for your support."
We responded:
"Thank you so much, Amanda, for your wonderful feedback! I'm happy to hear that Ashlee has been able to assist you with your new vehicle purchase and that her support has been reliable and knowledgeable. We always strive to accommodate communication preferences, and I'm glad Ashlee was able to meet your needs. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!"
Profile photo of Angie Hurtado

Angie Hurtado

February 4, 2026

5  out of  5
rating by Angie Hurtado
"Art help me when i need the most very professional and friendly I thank him for the support and guidance"
We responded:
"Thank you for your review, Angie! I'm glad to hear that our office was able to provide the support and guidance you needed. We appreciate your kind words about his professionalism and friendliness. If there's anything else we can do for you, just let us know!"
Profile photo of luis carney

luis carney

January 23, 2026

5  out of  5
rating by luis carney
"Muy bien servicio! Gabriela me ayudó en todo mi proceso le agradezco la atención y su paciencia 👌🏻"
We responded:
"¡Gracias, Luis! Me alegra saber que Gabriela pudo asistirte tan bien durante todo el proceso. Valoramos mucho tu opinión y estamos aquí para cualquier cosa que necesites. ¡Gracias por elegirnos!"
Profile photo of Rachael Winebrenner

Rachael Winebrenner

January 20, 2026

5  out of  5
rating by Rachael Winebrenner
"Gabriela was so helpful needed multiple changes made to a policy and she did so very quickly and made sure I was satistied"
We responded:
"Thank you, Rachael! I'm happy to hear that Gabriela was able to assist you promptly with your policy changes. Our team is dedicated to ensuring satisfaction, and it's great to know we met your expectations. Let us know if there's anything else we can do for you!"
Profile photo of Maricela Hernandez

Maricela Hernandez

January 19, 2026

5  out of  5
rating by Maricela Hernandez
"Excelente servicio en español por su puesto..!"
We responded:
"¡Gracias, Maricela! Me alegra saber que nuestro servicio en español cumplió con tus expectativas. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
Profile photo of Luis Carney

Luis Carney

January 14, 2026

5  out of  5
rating by Luis Carney
"Gabriela muy amable, me ayudo a conseguir un buen precio para mi camioneta!"
We responded:
"¡Gracias, Luis! Me alegra saber que Gabriela pudo ayudarte a encontrar un buen precio para tu camioneta. Estamos aquí para cualquier otra cosa que necesites. ¡Gracias por elegirnos!"
Profile photo of juan Covarrubias

juan Covarrubias

December 21, 2025

5  out of  5
rating by juan Covarrubias
"Muy buen servicio. Mi suegro fue a este lugar para tener una oficina de seguro mas cerca y el nos recomendo con gabriela lee. Tratando nosotros de cambiar de seguro de la casa y carros contactamos a gabriela y nos dimos cuenta que el no estaba exagerando. En esa oficina de state farm les importa de la gente. y gaby nos ayudo desde el principio hasta el fin. Todo bien explicado detalle por detalle y la verdad un servicio asi, no donde quiera lo encuentra uno. Yo sinceramente recomiendo esta oficina de state farm en tomball. Y si batallas como yo con el ingles, pregunta por gaby ella, habla español y ingles. Y te va a ayudar en todo. Te lo aseguro. Muy buena cobertura y el mejor servicio. Gracias gaby!!"
We responded:
"¡Gracias, Juan, por compartir tu experiencia! Me alegra saber que Gabriela te brindó un servicio tan detallado y atento. Nos enorgullece ofrecer un ambiente donde cada cliente se sienta valorado y comprendido. Si necesitas más ayuda o tienes alguna pregunta, estamos aquí para ti. ¡Gracias por recomendarnos!"
Profile photo of Stephen Allen

Stephen Allen

December 21, 2025

5  out of  5
rating by Stephen Allen
"I recently switched my auto and homeowner insurance here because in the process of trying to send some claim documents I stop in and Ashlee was extremely helpful even though they weren’t my agent at the time."
We responded:
"Thank you, Stephen Allen! I'm happy to hear that Ashlee was able to assist you with your claim documents. We're grateful to have you as part of our insurance family now. If you have any questions or need further assistance, feel free to reach out anytime!"
Profile photo of karol krol_tipsy312@hotmail.com

karol krol_tipsy312@hotmail.com

December 19, 2025

5  out of  5
rating by karol krol_tipsy312@hotmail.com
"Tengo ya varios años con esta compañia y han sido muy amables siempre. Gabriela me ha ayudado bastante en varias ocaciones, tambien otras personas como las 2 Jennys y tambien Kaley. Atencion en español e inglés muy profesional."
We responded:
"¡Gracias, Karol! Me alegra saber que has tenido una experiencia positiva con nuestro equipo durante estos años. Gabriela, las Jennys y Kaley estarán encantadas de saber que su ayuda ha sido valiosa para ti. Estamos aquí para ofrecerte un servicio profesional en español e inglés siempre que lo necesites. ¡Gracias por confiar en nosotros!"
Profile photo of LESLIE BRUSH

LESLIE BRUSH

December 19, 2025

5  out of  5
rating by LESLIE BRUSH
"Ashley helped me lower my insurance premium while keeping good coverage on my vehicle. Their help came at a time when a lot my bills were getting high, and I really appreciate their support and professionalism. Highly recommend!"
We responded:
"Thank you, Leslie! I'm happy to hear that Ashley was able to assist you in lowering your insurance premium while maintaining quality coverage. It's wonderful to know that our support and professionalism made a difference for you. If you need anything else, feel free to reach out!"