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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bobby Goedecke

Bobby Goedecke

October 30, 2025

5  out of  5
rating by Bobby Goedecke
"Every interaction I've had with Caley Baillio - State Farm Insurance has positive. I've been a client for nearly 10 years and definitely recommend!!!"
We responded:
"Thank you, Bobby, for your wonderful feedback! I'm so happy to hear that your experiences with our office have been positive over the years. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out anytime!"
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Cassandra Luisa

October 27, 2025

5  out of  5
rating by Cassandra Luisa
"I had a wonderful experience with the team at State Farm. Gaby scheduled my consultation with Ashleigh and was extremely kind and informative. My meeting with Ashleigh also went great! She guided me in the right direction and showed so much knowledge in the different types of insurances that would be best for me and my situation. Definitely, recommend this agency to anybody looking for a kind, understanding, and knowledgeable team!"
We responded:
"Thank you, Cassandra, for sharing your experience! I'm happy to hear that Gaby and Ashleigh provided you with such helpful and informative service. Your recommendation means a lot to us. If you ever have more questions or need further assistance, feel free to reach out!"
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joshua m

October 27, 2025

5  out of  5
rating by joshua m
"Well, I have been with Caley for 13ish years with a one year hiatus. They are an awesome agency GABBY takes care of every auto quote and policy change with care and quickness, she is awesome at what she does! Derron takes care of all my life policy adjustments, additions, ect.. They truly make you feel like family! Don’t hesitate to call them they will take care of you!!"
We responded:
"Thank you, Joshua, for your wonderful feedback! I'm happy to hear that Gabby and Derron have been providing you with such attentive service over the years. We’re committed to making everyone feel like family and are always here to assist you. Let us know if you need anything else!"
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Terry

October 24, 2025

5  out of  5
rating by Terry
"Cheyann is a super good agent & a nice friendly lady to talk to & I have no complaints at all about her. She handled my request perfectly. Thank You Cheyann"
We responded:
"Thank you, Terry! I'm happy to hear that Cheyann provided you with excellent service and handled your request so well. We appreciate your feedback and are always here to assist with any of your insurance needs. Thanks for choosing us!"
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Chris Chambers

October 24, 2025

5  out of  5
rating by Chris Chambers
"I reached out to Caley’s office for guidance/clarity on my Life Policy and was helped by Lauren and Cheyann. They’ve not only been super responsive, but friendly and straightforward as well! Working with them has been a smooth experience."
We responded:
"Thank you, Chris! I'm happy to hear that Lauren and Cheyann provided you with such responsive and friendly service. It's wonderful to know your experience with our office was smooth. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Valeria Garcia

October 21, 2025

5  out of  5
rating by Valeria Garcia
"Casey's office is amazing. The staff is always ready to help. Angie was so helpful today taking my monthly payment. She is always friendly! 🙂"
We responded:
"Valeria, thank you for your wonderful feedback! I'm happy to hear that our office and Angie provided you with such a positive experience. Our team is dedicated to being helpful and friendly. Let us know if there's anything else we can assist you with!"
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Demetri Chambers

October 20, 2025

5  out of  5
rating by Demetri Chambers
"I deeply appreciate the customer service recently given by Cheyann Williams. She was very patient with me and continued to assist me until we reached resolution."
We responded:
"Thank you for your review, Demetri! I'm glad to hear that Cheyann provided you with such attentive service. Our team is dedicated to ensuring a positive experience for everyone. If you have any more questions or need further assistance, feel free to reach out!"
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Sandy Clodfelter

October 17, 2025

5  out of  5
rating by Sandy Clodfelter
"Gaby is the best!!!"
We responded:
"Thank you, Sandy! I'm so happy to hear that Gaby provided you with such excellent service. Our team is dedicated to delivering the best experience possible. Let us know if there's anything else we can do for you!"
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Justin Dobbs

October 11, 2025

5  out of  5
rating by Justin Dobbs
"I have always had great service with Caley Baillio agency. They are always kind and patient and knowledgeable about the coverages and questions I have to make sure the plan fits my needs, and make sure im covered. Cheyann and Lauren where great with my policy questions and quotes. They where patient with me and had quick, helpful responses throughout the process. Made it a straightforward expierence, highly recommend anyone who to check out this group."
We responded:
"Thank you, Justin! I'm happy to hear that you had a positive experience with our team. Cheyann and Lauren are indeed wonderful, and I'm glad they were able to assist you with your policy questions and quotes. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can do for you!"
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Elizabeth Fowler

October 10, 2025

5  out of  5
rating by Elizabeth Fowler
"Thank you Cheyanne! You made it quick and easy to add my son to my auto insurance. I really appreciate your help you were wonderful!"
We responded:
"Elizabeth, thank you for your kind words! I'm glad Cheyanne could assist you in adding your son to your insurance smoothly. We appreciate your feedback and are here for any future insurance needs you might have. Let us know if there's anything else we can do for you!"
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Lonna Guyer

October 8, 2025

5  out of  5
rating by Lonna Guyer
"I popped in at State Farm to inquire about mail I had recieved. I was greeted warmly with a smile and a fresh cup of coffee by Cheyann . I usually speak to Carolina, but she was not available at the moment. Cheyann answered all my questions! It is a pleasure to have Cheyann or Carolina to help me understand along the way!"
We responded:
"Thank you, Lonna! I'm happy to hear that Cheyann made your visit enjoyable and that you felt well taken care of. It's great to know that both Cheyann and Carolina have been helpful in addressing your questions. We appreciate your feedback and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"
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Zack C.

September 24, 2025

5  out of  5
rating by Zack C.
"Gabriela and Carolina are very helpful and responsive in helping with the auto and renter’s insurance!!"
We responded:
"Thank you, Zack! I'm happy to hear that Gabriela and Carolina were able to assist you with your insurance needs. Our team is dedicated to providing responsive and helpful service. Let us know if there's anything else we can do for you!"
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Casey Eisfeldt

September 20, 2025

5  out of  5
rating by Casey Eisfeldt
"Ashlee Hardeman helped me navigate the process of adding my newly licensed son to my policy. I was very impressed by her personable nature, speed of service, and professionalism during the process. I look forward to working with her in the future!"
We responded:
"Thank you, Casey! I'm happy to hear that Ashlee made the process of adding your son to your policy smooth and efficient. Her dedication to providing excellent service is truly appreciated. If you have any more questions or need assistance down the road, feel free to reach out!"
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James D.

September 19, 2025

5  out of  5
rating by James D.
"Ashleigh went above and beyond making sure my insurance bundle met my needs. Policies in provided same or better coverage than existing companies. Very thorough going through each policy. The relationship is as important as the insurance."
We responded:
"Thank you, James! I'm happy to hear that Ashleigh provided you with such detailed and attentive service. Building strong relationships is a priority for us, and I'm glad we could meet your insurance needs. If you have any more questions or need further assistance, feel free to reach out!"
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Valerie Hanna

September 15, 2025

5  out of  5
rating by Valerie Hanna
"I have been dealing with Aggie for the last 1 1/2 years and today I dealt with Deron. They both are very professional, friendly and helpful. I have my Aito and Home with this agency Thank you for all of your help."
We responded:
"Valerie, thank you for your wonderful feedback! I'm happy to hear that Aggie and Deron have been professional, friendly, and helpful in assisting you with your insurance needs. Your satisfaction is important to us, and we're grateful for your trust. Let us know if there's anything else we can do for you!"
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Nerio Quintero

September 12, 2025

5  out of  5
rating by Nerio Quintero
"Excellent service, thank you Valeria for your good work!"
We responded:
"Nerio, thank you for your feedback! I'm happy to hear that Valeria provided you with excellent service. We appreciate your support and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"
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Taylor Herring

September 9, 2025

5  out of  5
rating by Taylor Herring
"Gabby is the best. Top service."
We responded:
"Thank you, Taylor! I'm happy to hear that Gabby provided you with top-notch service. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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Velma Dunn

August 23, 2025

5  out of  5
rating by Velma Dunn
"We have used State Farm for many years. I don't recall ever filing claims.....until recently. We have huge thank you's for Angie working on our claim now. She has answered our many questions with patience and a caring attitude. Actually, everyone working here are kind and helpful. As stressful as this has been, we couldn't have proceeded without you. Thank you Angie and State Farm!☆ Velma and Mark Cooper"
We responded:
"Velma and Mark, thank you for your wonderful feedback! I'm happy to hear that Angie and the rest of our team have been able to support you during this stressful time. Your kind words about our team's patience and care mean a lot to us. We're always here to help with any future needs you may have!"
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Jennifer Roby

August 18, 2025

5  out of  5
rating by Jennifer Roby
"Love Caley Baillio State Farm Insurance. We shopped around and they beat other agencies in price. They are always responsive when I have a question or need to make policy changes. I recently worked with Cheyann and Gabriella adding new trucks to our policy and they both were incredibly helpful! Even staying late to get my son added to our policy. Highly recommend checking them out!"
We responded:
"Thank you, Jennifer! I'm happy to hear that our team, especially Cheyann and Gabriella, provided you with such helpful service. It's great to know we could offer you competitive pricing and responsive support. If you ever need anything else, feel free to reach out!"
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Andrea Diaz

August 18, 2025

5  out of  5
rating by Andrea Diaz
"Ashleigh was very patient and knowledgeable. She took her time going over all the coverages and answered all my questions. Very happy with the service received."
We responded:
"Andrea, thank you for your wonderful feedback! I'm delighted to hear that Ashleigh provided you with such a thorough and informative experience. Our team is committed to ensuring you feel confident in your coverage choices. If you have any more questions or need any other assistance, feel free to reach out. Thanks for choosing us!"
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Hayley Wyles

August 15, 2025

5  out of  5
rating by Hayley Wyles
"Ashleigh Ayers helped me understand more about the policies and was friendly and empathetic. She took great care of me through the process. Glad to have Ashleigh as an agent!!"
We responded:
"Thank you, Hayley! I'm happy to hear that Ashleigh was able to assist you with understanding the policies and that you felt well taken care of. We appreciate your feedback and are always here to help with any questions or needs you may have in the future. Thanks for choosing us!"
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Randall Slack

July 31, 2025

5  out of  5
rating by Randall Slack
"Angie is great! She is so patient and nice to me. She definitely adds real value to your company! I have never had an insurance company with someone so helpful. Thanks!"
We responded:
"Randall, thank you for your wonderful feedback! I'm happy to hear that Angie has been so helpful and patient with you. She truly is a valuable part of our team. Let us know if there's anything else we can assist you with!"
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Francisco Nguyen

July 28, 2025

5  out of  5
rating by Francisco Nguyen
"I had the pleasure of speaking with Ashlee as I had to get my vehicle coverages up to date (adding new vehicles, people, etc.) Ashlee was very helpful and ensured I knew of all the potential savings I could be eligible for, but not pushy whatsoever. I’ve had Statefarm for some time and will continue to do so with the excellent customer service provided. Thank you, Ashlee!"
We responded:
"Thank you for your review, Francisco! I'm happy to hear that Ashlee was able to assist you with updating your vehicle coverages and provide helpful information about potential savings. We appreciate your continued faith in our office and are committed to maintaining the excellent service you’ve come to expect. Let us know if there's anything else we can do for you!"
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Tanya Hardin

July 18, 2025

5  out of  5
rating by Tanya Hardin
"Angie did a great job working with us while getting our roof replaced. She was so helpful and knowledgeable. Angie made the whole process a lot easier. We could not have been more pleased with Angie and State Farm. Buddy and Tanya Hardin"
We responded:
"Thank you for your review, Tanya! I'm happy to hear that Angie was able to assist you so effectively during your roof replacement. Her dedication and expertise are truly valued by our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Kathy Powers

July 11, 2025

5  out of  5
rating by Kathy Powers
"Ashlee did a great job had all the answers to my questions. Completed addition of new car to my insurance very quickly"
We responded:
"Thank you, Kathy! I'm happy to hear that Ashlee was able to assist you effectively and quickly with your insurance. We appreciate your feedback and are always here to help with any other questions or needs you might have. Thanks for choosing us!"