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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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lori garcia

July 3, 2024

5  out of  5 rating by lori garcia
"Carolina helped us get home and auto insurance in place and found us some discounts for our teenage driver. Thanks Carolina.!"
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RICHARD NEAL

July 2, 2024

5  out of  5 rating by RICHARD NEAL
"In business I have had the displeasure of dealing with insurance companies on all. Whether it be auto, life, medical, workers comp, GL you name it I have had to fight the conglomerates for rates, feedback and service. All to no avail. Until a year or so ago when I finally had washed my hands and contacted a local branch of state farm here in tomball texas. I explained that my small business has moving parts. Lots of them. And the company downtown on 63th floor looked at us as a ticket number as if I was setting in the dmv. There was no concern of our operations therefore getting specialized guidance was a backburner lifestyle. And here I was at a pivot point of frustration, when I spoke with Darren and Ashely. I explained my needs, I explained our financial situation, I explained how important it was for someone to take into account that we need a firm that could be maleable to our needs. And it was exactly what we found at their office. Ashley's communication is second to none. And Darren abilities at consolidating our policies to save money has been hands down the best I have ever seen."
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J Sanchez

June 28, 2024

5  out of  5 rating by J Sanchez
"We are an up and coming small business and State Farm has always been a great help. Ashlee is always quick to respond to our needs, and whenever we are faced with unfamiliar processes with insurance and owning a business, Ashlee is always there to make sure we stay moving forward, keeping us well informed. Thank you State Farm!"
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Rebeca Rojas

June 28, 2024

5  out of  5 rating by Rebeca Rojas
"I have always been helped by Ashlee Hardeman with Caley Baillios State Farm she is always very attentive to the needs of my policy and always is on top of any emails sent in regards to request in the policy wether it be a partial payment or just any help in regards to charges. Thank you Ashlee for your excellent service !!!!! Always a pleasure doing business with you !!"
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Carlos Alexis Roa

June 27, 2024

5  out of  5 rating by Carlos Alexis Roa
"Mi nombre es Carlos agradecido con la señora Carolina de state farm por su atención y comprensión, eres la mejor en esa oficina atiende en español amablemente y soluciona así que la recomiendo el tiempo en que se fue de esa oficina me hizo falta gracias por regresar y ayudarme de nuevo"
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Amy Reneau

June 27, 2024

5  out of  5 rating by Amy Reneau
"Always provide quick and efficient help with any questions we have. Very friendly and easy to work with."
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Braeden Lightner

June 27, 2024

5  out of  5 rating by Braeden Lightner
"Carolina is awesome!!"
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John Schank

June 26, 2024

5  out of  5 rating by John Schank
"Angie went out of her way to help repair my car from hail damage. . She’s excellent at her job. She helped to set up car rentals and followed up With the rental companies"
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Evette

June 13, 2024

5  out of  5 rating by Evette
"I dread these conversations, and shopping around for quotes. I stumbled upon this agency and to my absolute benefit I got Carolina T. as my SF agent. She made me feel so warm, she was very inviting and educated me on how to best insure my cars, home and life. I've saved about $250 per month in switching over with this agency. So happy I found Carolina and her team! I'm definitely a long term member. Thanks Carolina!"
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Kelly Sykes

June 5, 2024

5  out of  5 rating by Kelly Sykes
"Ashley was excellent agent., fast and friendly."
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Yoledys Ortega

May 8, 2024

5  out of  5 rating by Yoledys Ortega
"Excelente atención por parte de Carolina, muy amable y dispuesta en aclarar todas mis inquietudes. Fue muy atenta e interesada en poder ayudarme. Mil gracias 😊"
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Doug Wilson

April 30, 2024

5  out of  5 rating by Doug Wilson
"We purchased a new vehicle today. I called my State Farm agent Caley Baillio to get insurance added for the new vehicle and to cancel coverage for the one I traded. Ashlee answered the phone. Within just a few minutes she took my information, made the switch, and sent me new id cards. Thank you Ashlee!"
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Chheang Va

April 22, 2024

5  out of  5 rating by Chheang Va
"Derron Whittaker was able to turn around a quote for home, auto and umbrella pretty quick. I was running up against time and he was able to make it happen. Detailed, thorough, and easy to work with."
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elizabeth chavez

April 20, 2024

5  out of  5 rating by elizabeth chavez
"Carolina Townsel es muy amable, me ayuda con las preguntas que tengo y ayuda a resolver rapido y es muy eficiente. Estoy muy agradecida con ella! Es la mejor de la oficina ☺️"
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James Myatt

April 16, 2024

5  out of  5 rating by James Myatt
"Team is always on top of it. Even some of the non-standard stuff they’ve been great. Thanks for the extra help Angie!"
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Ömer Sarı

April 4, 2024

1  out of  5 rating by Ömer Sarı
"I was working with this agency more than 2 years It is totally awful do not waste your money over there. First of all I had an old car I only got uninsured motorist coverage for a hit and run situation. I parked my car front of my house which is super safe and nice neighborhood someone hit my car damage my back door and door glass I took all pictures to claim at the end they did not cover anything and they find reason as "vandalism". So no coverage with that situation. Today I just learnt I do have a past due balance from 2 years ago because of their system make mistake they remove multicar discount but giving me same price as usual now they asking me this money. It s not my problem either Im not working at this company can check your system mistakes you need to find to person who is responsible with this mistake not charging your customers with the past due !!! We not responsible of your mistakes. So I recommend to not work with this place !"
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Sandra Chastain

March 27, 2024

5  out of  5 rating by Sandra Chastain
"Ashlee Hardeman has been very patient and helpful with all of my recent requests."
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April Reid

March 27, 2024

5  out of  5 rating by April Reid
"Ashlee was very professional and helped me out tremendously! She answered all my questions and also was very nice! Thanks again Ashlee! You’re the best! Highly recommend!!"
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Steve Miller

March 15, 2024

5  out of  5 rating by Steve Miller
"I have a claim going on and my adjustor I had was not good at all in communicating with me.. She was extremely hard to get ahold of, but if it wasn't for Angie who went way beyond her job duties and assisted me from trying herself to get ahold of my claims representative, to answering ALL of my questions, to helping me find a contractor, to getting me intouch with a local claims adjustor, to getting everything moving and when Angie was not available there was Cheyann there to help me out as well.. So I highly recommend Caley Baillio and her team for the outstanding agents that she has that will listen and help out without hesitation!!!!"
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Joe Holler

March 12, 2024

5  out of  5 rating by Joe Holler
"My agent Ashlee at Caley's agency has been a great help multiple times on my various coverages by always making sure that I am properly protected. She has been very very prompt in responding to all of my inquiries. She always has the answers to my questions and is a joy to work with. I highly recommend contacting her for your insurance needs."
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Sherell Carter

March 6, 2024

5  out of  5 rating by Sherell Carter
"Exceptional service from my auto insurance company! Recently, they extended their expertise to cover my boat as well, and I couldn't be happier with the result. Not only did they provide comprehensive coverage, but they also offered it at a fantastic price point. The process was smooth, and their team was incredibly helpful throughout. I highly recommend them for their professionalism and value. A definite five-star experience!"
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Melissa Newcomb

January 12, 2024

5  out of  5 rating by Melissa Newcomb
"I have been a State Farm customer for 30+ years! The service I receive from Caley's office, especially Derron Whitaker, is always prompt and they handle my questions or concerns quickly."
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William Bland

January 11, 2024

5  out of  5 rating by William Bland
"Great experience getting my home and auto switched over to the local State Farm office. Derron Whitaker was a pleasure to work with and did a great job of dialing in coverages and getting us the right insurance at a very competitive price."
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Wendy Weil

January 11, 2024

5  out of  5 rating by Wendy Weil
"Derron was very knowledgeable, patient, And personable with helping me make wise choices with both homeowners and car insurance. Cheyenne is like a PR person who welcomes new clients to the office and makes sure I have what I need. Someone always answers the phone when I call. This particular office stresses relationship and service."
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Kevin Glade

January 8, 2024

5  out of  5 rating by Kevin Glade
"Customer for 10+ years, Caley is great and she has great people like Angie taking care of customers. Thank you"