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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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virginia gutierrez

November 25, 2025

5  out of  5
rating by virginia gutierrez
"Súper amable personal"
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Clayton Lafave

November 24, 2025

5  out of  5
rating by Clayton Lafave
"Great insurance company, especially Cheyann she’s very helpful. They treat you really well."
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Justin Terrill

November 24, 2025

5  out of  5
rating by Justin Terrill
"Caley is the absolute best and her staff is awesome too!! Cheyann was so great in helping me make adjustments to my account quickly, accurately, and concisely!!! 100% recommend using Caley for any and all of your insurance needs!!!!"
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Alicia Hernandez

November 24, 2025

5  out of  5
rating by Alicia Hernandez
"Estoy muy felis con state farm Y con la senorita que me atendio muy amable y me aydo mucho Gaby mil gracias Gaby."
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Victoria Hinojosa

November 24, 2025

5  out of  5
rating by Victoria Hinojosa
"I’m a new customer with State Farm, and Lauren and Cheyann made the entire process unbelievably easy. From the moment I reached out, everything was smooth, clear, and stress-free. They’re both so reliable and attentive, and they took the time to walk me through every step. As a new client, I couldn’t have asked for a better experience. Highly recommend working with Lauren and Cheyann!"
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Alfonso

November 23, 2025

5  out of  5
rating by Alfonso
"I came into the office this week and Gaby went over and beyond to help me. She answered all my questions and helped me get everything switched over. She made it so easy and made me feel so comfortable and she was so patient with me. I got to meet the whole crew and they’re all such great people. She was a true blessing. Thank you, Gaby!"
We responded:
"Thank you, Alfonso! I'm so happy to hear about your positive experience with Gaby and the team. It's wonderful to know that she made the process easy and comfortable for you. We’re grateful for your kind words and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"
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Debra Slack

November 21, 2025

5  out of  5
rating by Debra Slack
"My drive safe beacon had stopped recording my trips. When I got to the office today I had the pleasure of meeting Cheyann. She happily went to work & narrowed down the issue to the beacon's battery. She graciously removed the old beacon & installed the new one. She was a joy to work with both professional & friendly. I let her know she was a great ambassador for Caley Baillio's State Farm office. We have always had excellent customer service with Caley's office & would highly recommend them."
We responded:
"Thank you, Debra! I'm glad to hear about your positive experience with Cheyann. It's wonderful to know she provided such professional and friendly service while resolving the issue with your drive safe beacon. We appreciate your recommendation and are always here to provide excellent customer service. Let us know if you need anything else!"
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Luke Rouquette

November 20, 2025

5  out of  5
rating by Luke Rouquette
"Talked to Gabby about adding a vehicle to my policy, really enjoying working with this team for our insurance needs! Thanks, Gabby!"
We responded:
"Thank you, Luke! I'm happy to hear that Gabby was able to assist you. We're grateful to have you as part of our insurance family and look forward to continuing to meet your needs. If there's anything else we can do for you, just let us know!"
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Kristi Dailey

November 17, 2025

5  out of  5
rating by Kristi Dailey
"What a pleasure it was doing business Ashlee today.Purchased a new car and needed to update my coverage and within minutes I was on my way.Ashlee cancel my trade in and sent temporary insurance by email.Never put on hold.Call was answered and never had to be transferred or listen to elevator music! This is why I gave 5 star!Keep up the great work Ashlee."
We responded:
"Thank you, Kristi! I'm happy to hear that Ashlee provided such efficient and seamless service. It's great to know that everything was handled smoothly without any delays. We appreciate your feedback and look forward to assisting you with any future insurance needs. Let us know if there's anything else we can do for you!"
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Amanda Sebastian

November 17, 2025

5  out of  5
rating by Amanda Sebastian
"Caley Baillio Insurance Agency is absolutely fantastic! Caley and her team are incredibly knowledgeable, responsive, and genuinely care about their clients. They make the insurance process simple and stress-free. Their customer service is top-notch. I highly recommend this agency to anyone looking for trustworthy and reliable insurance support!"
We responded:
"Thank you, Amanda! I'm so happy to hear that you had such a positive experience with our team. We strive to make the insurance process as smooth and stress-free as possible, and it's wonderful to know we succeeded. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Raul Valdez

November 17, 2025

5  out of  5
rating by Raul Valdez
"Me atendieron muy bien"
We responded:
"¡Gracias, Raul! Me alegra saber que recibiste una excelente atención. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
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Apryl Marie

November 14, 2025

5  out of  5
rating by Apryl Marie
"Cheyann really came through for me when filling a Life Insurance Claim during a challenging time when dealing with loss of a love one. She went above and beyond to assist me in obtaining the answers I needed in a timely, professional, and courteous manner. Cheyann assisted me in corrections to the paperwork process and kept me posted every step of the way. Thank you Cheyann, well done! :)"
We responded:
"Thank you, Apryl Marie, for sharing your experience! I'm so happy to hear that Cheyann was able to support you during such a difficult time. Her dedication to providing timely and professional assistance is truly appreciated. If there's anything else we can do for you, please feel free to reach out."
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Abigail orduna

November 13, 2025

5  out of  5
rating by Abigail orduna
"Gabriela was super helpful! She helped me understand the policy and how it would work and was able to get back to me like she said she would! Was able to change my address for my billing account and helped us SAVE!!!!"
We responded:
"Thank you, Abigail! I'm so happy to hear that Gabriela was able to assist you effectively and provide clarity on your policy. It's great to know she helped with your billing address and savings! If you have any more questions or need further assistance, feel free to reach out anytime."
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Holly Rollings

November 13, 2025

5  out of  5
rating by Holly Rollings
"I really couldn't ask for a better insurance company! They are amazing and always there when I need them! Angie, Lauren & Ashley are always an amazing help and make sure I am taken care of! They are also the cheapest company I have found for the past couple years! Thankyall for always doing a good job with my insurance needs!"
We responded:
"Thank you so much, Holly! I'm happy to hear that Angie, Lauren, and Ashley have been such a great help to you. It's wonderful to know that we've been able to meet your insurance needs while offering competitive rates. We appreciate your trust and look forward to continuing to serve you! Let us know if there's anything else we can do for you."
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cristina salajanu

November 11, 2025

5  out of  5
rating by cristina salajanu
"Cheyanne was extremely helpful. What a great attitude !!!"
We responded:
"Cristina, thank you for your feedback! I'm happy to hear that Cheyanne was able to assist you with such a positive attitude. We appreciate your kind words and look forward to helping you with any insurance needs in the future. Let us know if there's anything else we can do for you!"
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James Murray

November 10, 2025

5  out of  5
rating by James Murray
"Angela helped us with our auto claim when we had no clue where to start. We have talked to her several times throughout the process and she has been so helpful. Ashlee has also assisted us with adding a new vehicle to our policy as well. So thankful we had them both!"
We responded:
"Thank you, James! I'm happy to hear that Angela and Ashlee were able to assist you with your claim and your policy. Our team is dedicated to providing helpful support every step of the way. If you need anything else, feel free to reach out!"
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Monica Donaghy

November 10, 2025

5  out of  5
rating by Monica Donaghy
"Cheyann was very helpful in explaining my policies questions I had. Thanks State Farm and Cheyann."
We responded:
"Monica, thank you for your feedback! I'm happy to hear that Cheyann was able to assist you with your policy questions. Our team is dedicated to providing clear and helpful service. Let us know if there's anything else we can do for you!"
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Daniele Muro

November 4, 2025

5  out of  5
rating by Daniele Muro
"Super easy to work with and responds quickly. Gabriela was back in touch when I needed to make changes and additions to my insurance. She is prompt and friendly and rates are competitive!"
We responded:
"Thank you, Daniele! I'm happy to hear that Gabriela was able to assist you promptly and make the process easy. We strive to offer competitive rates and friendly service. If you need anything else, feel free to reach out!"
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DJ Luna

November 4, 2025

5  out of  5
rating by DJ Luna
"The people that work here provide nothing but the best customer service experience all the time. I always ask for Ashlee to take care of my account because she takes care of you like family."
We responded:
"Thank you, DJ Luna! I'm happy to hear that our team consistently delivers excellent service. Ashlee is indeed a valuable part of our office, and I'm glad she makes you feel like family. If there's anything else we can do for you, just let us know!"
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Linda Morale

November 3, 2025

5  out of  5
rating by Linda Morale
"Angie was very helpful and pleasant . Angie not only answer my question but help me with other information I didn't know was available to me ."
We responded:
"Linda, thank you for your wonderful review! I'm glad to hear that Angie was able to assist you so effectively and provide you with additional information. We always aim to ensure our customers are well-informed and supported. If you have any more questions or need further assistance, don't hesitate to reach out. - Caley Baillio - State Farm Insurance Agent, Tomball, TX"
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Bobby Goedecke

October 30, 2025

5  out of  5
rating by Bobby Goedecke
"Every interaction I've had with Caley Baillio - State Farm Insurance has positive. I've been a client for nearly 10 years and definitely recommend!!!"
We responded:
"Thank you, Bobby, for your wonderful feedback! I'm so happy to hear that your experiences with our office have been positive over the years. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out anytime!"
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Cassandra Luisa

October 27, 2025

5  out of  5
rating by Cassandra Luisa
"I had a wonderful experience with the team at State Farm. Gaby scheduled my consultation with Ashleigh and was extremely kind and informative. My meeting with Ashleigh also went great! She guided me in the right direction and showed so much knowledge in the different types of insurances that would be best for me and my situation. Definitely, recommend this agency to anybody looking for a kind, understanding, and knowledgeable team!"
We responded:
"Thank you, Cassandra, for sharing your experience! I'm happy to hear that Gaby and Ashleigh provided you with such helpful and informative service. Your recommendation means a lot to us. If you ever have more questions or need further assistance, feel free to reach out!"
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joshua m

October 27, 2025

5  out of  5
rating by joshua m
"Well, I have been with Caley for 13ish years with a one year hiatus. They are an awesome agency GABBY takes care of every auto quote and policy change with care and quickness, she is awesome at what she does! Derron takes care of all my life policy adjustments, additions, ect.. They truly make you feel like family! Don’t hesitate to call them they will take care of you!!"
We responded:
"Thank you, Joshua, for your wonderful feedback! I'm happy to hear that Gabby and Derron have been providing you with such attentive service over the years. We’re committed to making everyone feel like family and are always here to assist you. Let us know if you need anything else!"
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Terry

October 24, 2025

5  out of  5
rating by Terry
"Cheyann is a super good agent & a nice friendly lady to talk to & I have no complaints at all about her. She handled my request perfectly. Thank You Cheyann"
We responded:
"Thank you, Terry! I'm happy to hear that Cheyann provided you with excellent service and handled your request so well. We appreciate your feedback and are always here to assist with any of your insurance needs. Thanks for choosing us!"
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Chris Chambers

October 24, 2025

5  out of  5
rating by Chris Chambers
"I reached out to Caley’s office for guidance/clarity on my Life Policy and was helped by Lauren and Cheyann. They’ve not only been super responsive, but friendly and straightforward as well! Working with them has been a smooth experience."
We responded:
"Thank you, Chris! I'm happy to hear that Lauren and Cheyann provided you with such responsive and friendly service. It's wonderful to know your experience with our office was smooth. If you have any more questions or need further assistance, feel free to reach out anytime!"